What if I received a defective product, or am missing an item?

Created by Sanket Nainani, Modified on Mon, 01 May 2023 at 03:42 PM by Sanket Nainani

We make sure our customers get the items they pay for. If an item is missing, or you’ve received a defective product, please email us at support@grassdoor.com or reach out to us via LiveChat.Provide your name, phone number, a photo and description of your issue. We take very good care of our customers and we want to make sure we get your order right!

Grassdoor will consider exchanging damaged or defective cannabis products if they are reported within 24 hours of purchase. All non-damaged cannabis product sales are final. We do not exchange products when customers do not like the look, feel, taste, smell or any other characteristic of the product. We only consider exchanges when a hardware product, such as a battery, pod or cart are damaged or defective. All exchanges shall be at the discretion of Grassdoor. Refunds are not permitted.

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